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CQC & CIW Regulated
Receive care in 24 hours
Rated excellent on
Industry leading carer training

Only 2% of all carer applicants pass our rigorous process

We’re committed to providing the best quality of care for your loved one

Understand our process
Our carer recruitment process means we only hire the kindest, most compassionate people to our teamsLearn more
Helping Hands’ values
Our family values are at the heart of everything that we do, both for our customers and for our carersLearn more
All the legal checks
All of our care staff undergo thorough background checks, and every aspect of our care is fully regulatedLearn more

Our process

How do we ensure the best quality of care?

1
A strict recruitment process
We’re very particular about who we hire to our care teams, only recruiting the kindest, most dedicated 2% of applicants
2
Advanced DBS checks
All prospective carers undergo a number of extensive background checks before joining to ensure they’ll be a perfect fit
3
Independent regulation
Our care services are fully regulated and monitored by the Care Quality Commission (CQC), giving you total peace of mind
4
Industry-leading training
We provide every Helping Hands carer with comprehensive carer training that equips them to deliver truly outstanding care
5
Directly employed carers
It’s our guarantee that we’ll never offer you the services of a carer who isn’t employed, trained and managed by us
6
A person-centred support plan
We’ll work with you and your loved ones to deliver you a package of care that is fully tailored to your personal needs and wishes

Looking to become a carer?

Apply here
Helping hands training center with trainer speaking

Our BRAND NEW training facility

Built in 2022, our state-of-the-art training facility ensures we can provide consistent and intimate 1-2-1 training.

Four days of training. Four important areas of focus:

Every Helping Hands carer is trained to help you move safely around your home, including getting into and out of bed and helping you change position to prevent bed sores

Our medication training equips every carer to help their customers with their medication - whether that’s collecting, organising, or helping with administration at the right times

Our carers receive comprehensive dementia care training, learning to provide a wide range of specialist services to people living with various types and stages of dementia

We know that trusting a carer to look after your loved one is a major step to take, which is why we guarantee that every single one of our carers receives regular safeguarding training

Three simple steps to set up live-in care with us

Receive live-in care in less than 24 hours.

Starts with a quick call to understand your needs Let us understand your situation so we can support you and match you with the right carer for you
0330 037 6958
Choose from carers who best match your lifestyle From understanding your care needs we will present you with several options that fit your needs and leave the decision to you
Discover our carers
Meet your carer, begin care as soon as possible! We can ensure your care is set up and running as soon as possible - providing you with care right when you most need it

Our checks

Thorough background checks

DBS checked
We perform advanced DBS checks on all carers before they start with us to stop unsuitable people from working with vulnerable children or adults, and to ensure our carers are the sort of person you’d want in your home
National Insurance
Every Helping Hands carer must have a UK National Insurance number before they start work with us, and we also require information on their tax status as well as comprehensive proof of their right to work in the UK
External references
We require applicants to our care teams to provide reliable external references, as well as an outline of their employment history so that we’ve always got the full picture and we know they’ll be a great fit
Our carers in your area

The right carer, Picked by you

Discover our carers

Our core values

Our values define who we are

Our team Listen and understand
By employing people who want to make a big difference in the world, we can always care for each other, with kindness as the foundation for everything we do.
Our safety Deliver excellence
We strive for excellence in everything we do. We continue to exceed the expectations of our customers by working together, ensuring the delivery of the highest quality of care.
Our values Empower each other
We build trust and integrity by remembering and delivering on our promises, and we are always available to help customers and colleagues when they need us.
Our performance Build on success
We are here to improve our customers’ lives in every way we can; as we continue to grow, we can support more families with the highest quality of care.
Our foundation Kindness
We are building a different type of company. One that not only does good by looking after people and giving them independence at home, but also allows everyone who works with us to be the very best they can be. “Kind” doesn’t mean soft - we expect the best from our employees - but by being a kind company we allow people to make mistakes and be supported to learn from them.

Our responsibility

How we support our carers

Personal development

We’re very supportive of carers who want to undertake relevant training and earn qualifications to help them in their roles. We encourage every Helping Hands carer to always be learning and acquiring new knowledge and skills.

Progression within the business

We offer excellent career progression opportunities to our carers because we want every carer to feel part of the Helping Hands family. Many of our managers and senior staff started with us as carers.

24/7 guidance and helpline

Every Helping Hands employee has 24/7 access to our Employee Assistance Programme. This provides them with a constant source of help for everything from mental health support to career advice.

Care coordination team/support team

Being part of a team is an important aspect of a job, particularly when working in care. It can help prevent feelings of loneliness and isolation, and gives you another source of support and guidance.

Dedicated care manager

Your carer will have their own dedicated care manager who is responsible for their well-being and will manage their workload, allowing your carer to devote all the time and energy to looking after you.

Competitive salary

Our hourly pay rates for carers are well above the UK care industry average. Because we’re so particular about who joins our care teams, we know we’re only employing the very best carers, and we ensure their pay reflects that.

Leaders in the market

Let the numbers do the talking!

Rated as the best home care provider* in the UK with over 3,450 official Trustpilot reviews.

Helping Hands Home CareHelping Hands Home Care logo
4.8 / 5
out of 5
3,450 reviews
reviews
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4.6 / 5
out of 5
164 reviews
reviews
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4.8 / 5
out of 5
687 reviews
reviews
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4.6 / 5
out of 5
629 reviews
reviews
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*Data provided live from Trustpilot.com 2023

FAQs

An increasing number of people are choosing to remain at home for care because it allows them to receive flexible, personalised support while remaining in the comfortable, familiar surroundings of the home that they love.

When you call our friendly customer support team to arrange live-in care, we’ll immediately start arranging for one of our carers to come to your home and start living with you. We’re almost always able to start live-in care within 48 hours of your call, and in emergencies we can often start your support as soon as possible.

Our live-in care costs are dependent on the intensity of your care needs; however, the starting prices are £1,650 per week for a single person, or £1,650 per week for a couple.

Learn more

Anything you need them to! Your live-in carer will be fully trained to meet all of your specific care needs, ranging from personal care and mobility support to companionship and help with keeping on top of the housework.

You can arrange live-in care by calling our friendly customer support team today, or by contacting us via our website and arranging a call back at your convenience.