Home care in Thornton Heath
Visiting care and home care in Thornton Heath
After the arrival of the railway, Thornton Heath experienced an almost overnight transformation of its local area, much like the rest of the UK. Prior to 1862, Thornton Heath had been an isolated, rural community; however, afterwards, it became a metropolitan suburb in its own right. This, along with development that ultimately linked London to Croydon, was considered a huge expansion project that, in today’s money, would’ve cost some £112 million.
While we can’t claim an expansion on that scale, Helping Hands has developed steadily over the past four decades from a single branch in the heart of the West Midlands to now encompass 150 locations spanning England and Wales. We still own all of our sites and would never consider franchising, as we know it enables us to retain consistency of the care and support we offer. In addition, because we’re fully regulated by the Care Quality Commission and the Care Inspectorate Wales, you can be confident that we’re the UK’s most trusted home care provider too.
Quality care provided in your own home
Home care from our Thornton Heath team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
We offer two types of home care in:
Constant 24-hour care
Live-in care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
- Round-the-clock (24/7)
- In your own home
- Personalised care plan
- Carer to match your needs, personality and interests
Occassional care visits
Hourly visiting care
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
- From 30 minutes a week depending on your needs
- In your own home
- Flexible care plan based on customer's needs
- All levels of care covered
Meet the Thornton Heath care team
Branch Care Manager
My main role is to provide our increasing number of customers with the best possible care, and manage a happy team of carers. I've worked with vulnerable people for many years and still find it the most rewarding role. I love being part of making other people's life easier and better - whatever it takes in this line of work. I appreciate people need our help at their most difficult times and I want to justify their trust. We aim to achieve the highest standard in our industry. While it might be easier to say than do, Helping Hands do have a strategy and structure to work towards this goal. Our carers not only understand this dedication but also demonstrate it in practice every time they help their customers. I am a bit of an information junkie, from the serious and boring stuff (like rules, regulations, science) to the downright silly (celebrities and horror movies). Apart from reading, I also love travelling and hiking. Animals and plants are my other passion. I am seriously thinking of breeding Shiba dogs once I've retired.
Area Care Manager, South East
Regional Care Director, South East
Reviews and credentials
We are actively collecting and monitoring our reviews and feedback for Thornton Heath to ensure our customers receive the best possible live in and home care service.
Fully regulated by the CQC
Other care we provide
High quality home care in Thornton Heath
We’re not like other care companies at Helping Hands; no matter what circumstances you present to us, we’re small enough to care while being big enough to cope. With intermittent visiting care arranged as often as you need it, you can carry on living in the home you love while receiving as much additional support as necessary. Our carefully sourced carers will undertake your housework, personal care, and anything else you need, whether it’s inside the home or helping you enjoy your local community.
24/7 live in care support
When you choose live-in care you don’t just get support around the clock, you get someone living in your home who quickly becomes a friend. You may be struggling with the passing of a beloved companion, which means your house feels too quiet, or you may have complex care needs that require 24-hour support. With a carer living in your home, you and your loved ones have the reassurance that you’re never alone. Having someone with you day and night doesn’t mean you lose your privacy, though, as our carers are discreet as well as helpful.
Why Helping Hands is better than a care agency in Thornton Heath
We’ve never been a care agency, but you may be wondering what the difference really is between an agency and Helping Hands. Mainly, it means we can offer consistency, unlike any agency, because we own, manage and staff all of our own branches across the UK. We also employ all of our carers directly under UK employment law, which means you don’t have to worry about their status; you pay us, and we pay them; simple! We also source all of our carers via our in-house recruitment team as we feel it’s too important a job to leave to anyone else.
Qualified carers providing a variety of care services in Thornton Heath
Our carers are very special people; we carefully select only those who demonstrate the highest dedication to delivering exceptional care while thoroughly checking their references and screening them through the DBS. This ensures that only the people who should be entering your home and caring for you are doing so, thus keeping you safe at all times. We value our carers so much and we know our customers do too, which is why we offer qualifications and opportunities for development that mean they are at the forefront of industry developments.
Branch information
Southbridge Place
Croydon
London
CR0 4HA