Costs of visiting care
Clear pricing for visiting care
Transparent pricing
From your first phone call to us, we’ll be fully transparent about the costs involved in your care
No hidden fees
We’re completely upfront about our costs, so you won’t have any unexpected costs or hidden fees
Stress-free care journey
Your local care experts will work with you to ensure your care journey is smooth and simple
Personalised support
You’ll get a bespoke visiting care plan for your needs so you’re not paying for care you don’t require
How much does visiting care cost?
We know how important it is for you to have a clear picture of your visiting care fees. So, we provide a simple, straightforward breakdown from the very start.
Prices start from £31.00 per hour
Our prices start from £31.00 per hour for one-to-one support from a dedicated carer who can help with practical, physical and emotional support, depending on your circumstances
Visits lasting 30, 45 or 60 minutes
With home care visits from as little as 30 minutes per week up to several a day, we have the experience and flexibility to meet your needs
Call-out fee of £4.50 per visit
You’ll receive an initial free home visit from your local care specialist to assess your needs, and then each care visit will come with a £4.50 fee to cover our carers’ travel costs
How do I access visiting care?
We try to make arranging care simple and stress-free so that we can focus on what really matters: your care needs. Speak to our team today to begin your journey.
Speak to our team
Call our team of experts to talk through your options and any questions you may have
Free home care assessment
Your local Helping Hands manager will visit you to discuss your care requirements
Find your carer
We’ll help to match you with a carer who meets your preferences and has the right skills
Quality visiting care you can trust
At Helping Hands, we go above and beyond to provide a reliable, transformative care service.
Helping Hands are the nation’s most widely rated home care provider, because we place such a great emphasis on offering a trustworthy and reliable service at all times. Here are some of the reasons why thousands are trusting us to care for them at home:
All carers directly employed
At Helping Hands, we guarantee that all of our private carers are directly employed by us, so you know they’ve had our rigorous training and checks
Industry-leading carer training
We provide all of our carers with comprehensive carer training when they join, as well as regular refresher courses to keep their skillset up to date
Family values
We were founded as a family company, and although we’re no longer family run, family values remain central to our identity as a care provider
Over 30 years’ experience
We’ve been providing compassionate, person-centred home care since 1989, so we know what our customers really want from a care provider
Local to you
Your care will be managed by your local care manager, and with over 150 branches, your nearest Helping Hands branch is never far away
Kind, compassionate carers
We only recruit the kindest, most empathetic carers to our care teams, because we believe that those qualities are essential for a great carer
Hear from one of our visiting care customers
We caught up with one of our visiting care customers, Oscar, to find out how having a carer at home has helped him to live more independently and confidently, as well as supporting him to be more productive and focused as he manages his Asperger’s.
Additional pages we think you’ll find useful:
Amazing carers, delivering quality care in your home
We're committed to looking after our carers as well as we look after our customers.
Being a carer is more than just a job, and we ensure every Helping Hands carer is fully supported every step of the way.
Fully regulated by the CQC / CIW
Here at Helping Hands, our visiting care service is fully managed and regulated by the Care Quality Commission (CQC).
From your very first phone call to our friendly team, every aspect of your home care service is independently monitored and regulated by the CQC and Care Inspectorate Wales (CIW).
Why is it important to choose a regulated care service?
Independently regulated
Our service is independently monitored and regulated by the Care Quality Commission (CQC)
Full peace of mind
Regulation provides you with peace of mind that your care provider is accountable for their service
A quality guarantee
Our regulation means that we’ll provide you with high quality care, no matter what
Visiting care FAQs
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Can I choose my own carer?
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With visiting care, whilst it’s not always possible to handpick your own carer, we will always take your needs and preferences into account so that we can pair you with someone who matches your personality and will be able to provide you with the type and level of support you require.
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What is hourly care?
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Hourly care is a support option where your carer will visit you for an hour at a time, ensuring you get the support you require at the times of day when you really need it. This is a flexible care option that allows you to continue living life on your own terms.
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Is hourly care the same as visiting care?
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Yes, hourly care and visiting care are the same thing, although it is worth noting that Helping Hands also offer 30 and 45-minute care visits.
Page reviewed by Carole Kerton-Church, Regional Clinical Lead, on July 25, 2024.
How we wrote this page
This page has been produced referencing key insights and data from external experts, trusted medical sources and our team of in-house specialists. We have worked hard to ensure that all information is as accurate as possible and reflects current consensus at the time of writing and reviewing.
Social care funding accepted
If you’re receiving social care funding through your local authority for visiting care and have a personal budget or have opted for direct payments, we are able to accept top-ups to these payments.
By choosing this option, you have the flexibility to choose your care provider rather than this being arranged for you by your local authority. You can organise this care yourself and pay for it directly, topping up the payments if needed.