About us
Who are we?
Since 1989, our compassionate home care has helped adults of all ages to be independent.
For over 30 years, we’ve supported adults across the UK to maintain their independence and stay in the comfort of their own homes. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do.
Covering every region of England and Wales, we’ve been the home care provider of choice to thousands of families for over three decades. Our carers go the extra mile for our customers and get to see first-hand the peace of mind that their ongoing support provides.
Here are some of the reasons why tens of thousands of customers trust us:
150+ branches across the UK
With over 150 branches across England and Wales, we’re almost certain to have a friendly care team local to you
35 years of expertise
We’ve got extensive expertise across all areas of home care, so you know you’re in safe hands when you partner with us for home care
Expert carers
We provide all of our carers with expert, industry-leading training, which includes modules such as moving and handling, medication and dementia care
Independently regulated
Every aspect of our care is independently regulated and monitored by the Care Quality Commission and Care Inspectorate Wales
Over 3150 Trustpilot reviews
With an average score of 4.7 from over 3150 Trustpilot reviews, we’re the UK’s most widely-trusted home care provider
Dementia specialists
Our carers are trained to provide specialist dementia care to customers with different types of dementia and varying needs
Professional Memberships
Since our inception over 30 years ago, we have prided ourselves on our professional live-in care service that has since become a viable alternative to residential care homes. With the support of our experienced nursing team, we’re able to support those with complex conditions to live safely and comfortably at home.
We believe that a huge part of supporting complex conditions is investing in research and organisations that work towards making life better for people, which is why we have a host of professional memberships to reflect the families that we support.
We are a founding member of the Home Care Association (HCA), which is the representative body for organisations that provide care to people in their own homes.
We are also members of the Spinal Injuries Association (SIA) and the United Kingdom Acquired Brain Injury Forum (UKABIF), who promote awareness and education for their respective conditions.
Fully regulated by the CQC / CIW
Unlike many agencies, our service is regulated and rated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW). In our most recent inspection, the CQC rated our overall services as GOOD and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.”
Regulation is an important part of keeping you safe and ensuring that the carers who support you are the very best. You can have peace of mind knowing that our carers go above and beyond what is expected – a quality that makes us more than care.
Our story
Founded by Mary Lee in 1989, Helping Hands began in a small house in Warwickshire, initially providing regular visits to those locally who needed extra support at home. Over 30 years later, we have now blossomed into a fully-fledged care company that assists thousands of people to retain their independence and stay in the place they feel most comfortable; their home. With over 150 branches across England and Wales, we are local to you and have the experience and expertise to provide the right level of care for your health and social requirements. Find out more about our story here.
Our wonderful carers
We only hire carers to our teams who are naturally kind and compassionate.
You will only ever receive care from someone who is equipped with the necessary skills to support you, so not only will the carer be matched with you based on personality, but to the requirements that benefit your overall well-being.
As well as completing our initial four-day training and assessment programme, every Helping Hands carer also receives regular refresher training to keep their knowledge and skillset up to date.
We ensure our carers are exceptional through:
Expert training
Helping Hands provides a mandatory, industry-leading induction course to ensure all our carers only offer the highest quality of care
Thorough assessment
Our rigorous assessment programme includes manual handling, first aid, condition-led care, medication, equality & diversity, personal care and safeguarding
Career investment
We invest in our carers’ futures, and encourage them to enhance their theoretical and practical skills in areas that are of particular interest to them
Let the numbers do the talking!
Rated as the best home care provider* in the UK with over 3150 official Trustpilot reviews.
Dementia specialists
As a specialist dementia care provider, we are dedicated to improving the quality of life of people living with dementia. With around 50% of our customers living with dementia, we recognise how important it is for our carers to have the expertise and skills needed to provide high-quality dementia care. That’s why we ensure every single one of our carers receive comprehensive dementia training as soon as they join our team.
