Home care in Durham

Here at Helping Hands, we know exactly what it takes to provide high-quality home care – we’ve been doing it for over 30 years! We understand the importance of feeling safe and secure in your own home, that’s why our Durham team are here to give you the support you need to enable you to continue living the life you want to live – just with a little help along the way.

Whether you are living alone, as a couple or with your beloved pet, we’re here to give you the person-centred care that you need to make the most out of each day. We understand that everybody has their own unique requirements – regardless of their condition – and that the unpredictability of care needs means that they can change at any time. But with flexible visiting care packages from the team, we will work around you to ensure that you always have the high-quality support that you need and deserve – with minimal disruption to your usual routine.

With personalised live-in care in Durham packages from our Durham team, you have the constant, ongoing support that you need to enable you to live comfortably in the home that you know and love. Live-in care ensures that you retain autonomy over your life; with no set mealtimes, no visiting restrictions and no daily schedules to follow, you have the support you need to live each day exactly how you want to.

To find out what is live in care, click here.

At Helping Hands, we pride ourselves on ensuring that our customers receive the highest levels of private care, in the comfort of the home they love. Private care at home can make such a difference to a person’s life, because you get to remain in the place that means the most to you, while still getting the necessary levels of care that you need. Our bespoke packages of care can be delivered on either a visiting or live-in basis, meaning that whether you have complex care needs or would appreciate some companionship, we can undertake everything that you need and devise your personalised support plan to reflect that. Consequently, you’ll always get to live the best life that you can in the home that you love, always remaining at the centre of your care journey throughout.

With Helping Hands, domiciliary care is more than just care; it enables you to have the support you need in order to live your life entirely on your terms. The team are there to encourage you to live independently at home and out in your local community, whilst still providing the person-centred support that you need.

And with no restrictions on mealtimes or menus, no set visiting times and no daily schedules to follow, you have complete autonomy over how you live each day. Whether you need visits that are little and often or more intensive support for a complex condition, we’ll provide a personalised care package that puts the control of your care exactly where it should be – in your hands.

There are over 850,000 people in the UK living with dementia, but it has its own unique effect on each person living with the condition. Understanding the symptoms and the impact they have can be unnerving and confusing for you and your loved ones; that’s why the team are here to give you the information and support that you need to guide you through your journey with dementia.

With patience and understanding, our Durham team will be here to make sure that you or your loved one are supported with your everyday dementia care needs such as health & wellbeing, social activities and personal care, as well as offering guidance and support to you and your family about how you can continue to communicate and enjoy your time together.

It’s not uncommon to find more difficulty in our everyday tasks as we grow older. Our bodies can often become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that our desire to remain independent changes too. With elderly care from our Durham team, you’ll have the support you need to keep you safe and independent around the house and out in the local community, so you can continue with your day-to-day life with minimal disruption to your routine.

We understand how distressing it can be when a situation in care changes at the last minute, especially if it’s at such short notice that finding an alternative seems almost impossible. That’s why the team are here to provide you with a personalised respite care package that has person-centred support ready whenever you need it.

With a seamless transition between carers, we’ll work with you and your loved ones to ensure that you have the same high-quality care that you expect for as long as you need it. Whether you’re due to go on holiday but you would like some extra support whilst you’re away, or you need someone to step in and help whilst your usual caregiver tends to an emergency elsewhere. Whatever it is you need, we’ll be there to help you for as long as you need us to.

Delivering outstanding care has been at the forefront of our service since our inception in 1989, so we know exactly what it takes to help someone feel safe and independent in their home. With a team of expert carers that are fully-trained in moving and handling, medication administration, health and safety, personal care and many more, each and every one of our carers are qualified, experienced and naturally wonderful people.

Alongside our award-winning training programme, our carers also complete full background checks such as Disclosure Barring Service (DBS) screenings. They also receive regular training refresher courses to ensure that their knowledge and expertise are at the best that they can be.

We’re incredibly proud that, thanks to the commitment of our team, we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).