Our feedback process
Whether you are satisfied with our service or things are not up to your standards, we are always open to feedback. Receiving your feedback is crucial and ensures we continue providing you or your loved one with exceptional, compassionate, person-centred care. We have a formal complaint procedure if our service doesn’t meet your expectations. Although we aim to prevent this, this procedure allows us to resolve any issues immediately.
Our compliments process
Receiving compliments is a great way to celebrate the difference our carers make in the lives of our customers and allows our employees’ hard work to be recognised….
Whistleblowing
At Helping Hands, we encourage our employees to respect the values of our work environment. If anyone has any concerns about wrongdoing or dangers at work, they can be reported.