Tim Lee - BSc (Hons) Econ Dip.RSA 
Managing Director
I joined Helping Hands formally in 1996; I say ‘formally’ because I’ve been involved in our family business since my mother, Mary Lee, founded the company in 1989. In the early years I helped out when I was home from University; answering the phones, helping clean clients’ homes – anything to help really, gaining experience from the ground up.
As Managing Director, I’ve seen a lot of a change in the home care industry and I’ve overseen a lot of change within Helping Hands. I really believe in the potential of home care and what it can do for peoples’ quality of life; our clients have the opportunity to stay at home and live as independently as possible, and that can only have a positive effect on the quality of their life and the lives of their families. I passionately believe that our company must strive to exceed our customers’ expectations from the first time they call and throughout the care delivery service.
In addition to my Degree, I hold the Registered Manager's Award NVQ 4 and have completed NVQ4 in Care.
Ben Lee - BSc (Hons) Stats 
Company Secretary
I came to work at Helping Hands full time in 1999; like my brother Tim, I had been ‘unofficially’ involved in our family business long before that. In fact I used to help out with payroll when I was at school, obviously destined to be involved in Finance from an early age!
I became Company Secretary in 2003 and I look after all aspects of our accounts and payroll with my team in the accounts department. I strongly believe that if we are to continue to offer our clients the very best in home care service, we need to remain the employer of choice for all care and office staff. By being the company that the very best people in our industry want to work for, we can offer our clients the very best Carers and service in their own homes.
Alison Bond - BA (Hons) & Dip.RSA 
Operations Manager
I started with Helping Hands in 2003, initially working on our Hourly service before becoming a Live-in Care Manager. The experience of working with our clients on a daily basis really helped me understand what makes a good home care agency great in the eyes of its customers.
As Operations Manager, I now oversee all the day to day operational issues relating to our Live-in Care and Hourly Care services, using my experience to grow and develop our services by facilitating change where appropriate. I try to reaffirm the value of excellent customer service at every opportunity and I’m constantly striving to maintain and improve our excellent customer service standards. As well as my Degree, I also hold the Dip.RSA Registered Managers Award.
Ilze Careless - Dip.RSA
Registered Manager
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My job, as Registered Manager, is to ensure that all aspects of our business comply with the regulations set out by CQC -The Care Quality Commission. I have spent 13 years working within domiciliary care at Helping Hands Homecare and have been involved with all aspects of recruitment, administration, care management, care delivery, training and policies & procedures. I hold the Registered Manager’s Award NVQ 4 and Professional Trainers Certificate CIEH. |
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Lindsey Edgehill - CIM
Head of Marketing
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I’ve been with Helping Hands since 2005. As Head of Marketing I look after our marketing and communications programme. I work with my wonderful team to ensure that Helping Hands remains a leading point of reference for families and health care professionals who are looking at care options. |
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Sam Grabham - Dip.RSA
Live-In Head of Department
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I started working with Helping Hands in 1994 as a Live-in Carer. I spent 3 ½ wonderful years working in the homes of some lovely people before I joined the Live-in Care office team. Having been a Carer, I understand the responsibility that our clients and their families put in our hands and the trust that they have in us.
I now manage a team of 10 Live-in Care Managers and Co-ordinators, and try to make sure that that every client and Carer is supported and managed. If we can do that then we can make each care package a success and continue to earn that trust. I hold the Dip.RSA Registered Managers Award and I’m a Qualified Level 2 Assessor. |
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