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Industry leading carer training

Home care in York

Rated Excellent on

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01904 230338

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01904 230338

Visiting care and home care in York

Situated on the edge of the stunning North York Moors, York is full of rich historical landmarks such as York Minster and the city walls. A beautiful city that was once known as Jorvik, York is lavished with history and culture – as well as a dedicated team of Helping Hands carers.

Fully regulated by the Care Quality Commission (CQC), we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Our team offers regular calls with visiting home care and full-time live-in care for those with more complex health needs but who wish to remain living in their own home. With care plans tailored to your requirements, you are in complete control as your needs change, and every customer is matched with the most suitable carer based on their personality and interests.

Call us today for more information on how home care could be the ideal option for you.

Quality care at home

From short term support to longer term visits and live-in care, our York team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the York care team

Michelle Dutton

Area Care Manager

Matt Bristow

Divisional Director

Our Reviews

Fully regulated by the CQC

Our York branch is fully regulated and accredited by the CQC

Find out more

Home care York - tailored to suit you

Helping Hands began in a small town in Warwickshire in 1989. It was founded as a way to ensure that those who needed more support were able to receive the care they needed, without having to move from the comfort of their own home. Thirty years later we have grown exponentially, and we are proud to be able to bring personalised, expert home care in York to families and beyond.

We understand that everybody has their own unique requirements – regardless of their condition. Here at Helping Hands we celebrate and encourage your individuality, so whether you enjoy walking past the old shops of the Shambles or cheering on the York City Knights, the team are here to ensure that you are able to continue to do the things you love – just with a little help along the way.

You may need 30-minute drop-ins to support you with your household chores, or perhaps you are living with a progressive condition that requires more intensive support. With 30 years’ experience and expert training for each of our carers, we’re here to support you with whatever it is you need. What’s more, with an incredible team of clinical nurses to support our carers, we’re fully equipped to help with anything from PEG feeding and catheter management to hoisted transfers and neurological support. Explore our home care in York services today.

Live in care York - 24/7 care and support

Live-in care from Helping Hands is so much more than just practical care. With round-the-clock support from the Live in Care in York team, you have the freedom to choose exactly how to live your life with the added comfort of knowing that you have a helping hand whenever you need it.

Our team will work with you to provide a bespoke, unintrusive live-in care package that is centred entirely around you and your needs.

We understand that accepting the need for more intensive support can be unnerving, especially if residential care doesn’t feel like the most ideal option for you. That’s why the team will work with you to alleviate any worries you may have and ensure that you have the information, guidance and support you need to feel safe and independent in your own surroundings.

The difference between Helping Hands and a care agency in York

Putting aside their expert training and their vast experience in the industry, our carers all share one very important quality: kindness. We are proud to have been providing dedicated home care services to families across the UK for over 30 years, but this wouldn’t have been possible if it wasn’t for our wonderful team of carers that go above and beyond for our customers every day.

Each of our carers complete a comprehensive in-house training course that covers modules such as moving and handling, dementia awareness, medication administration and safeguarding. They also receive full background checks, including Disclosure Barring Service (DBS) screenings.

Private care in York

We pride ourselves on supporting our customers to the very highest standards at Helping Hands, and because we’re providing exemplary levels of private care, you and your loved ones can be assured that you’ll always see the benefits of care at home. Our friendly and knowledgeable customer care team will explain your options to you and ensure that every aspect of your care is understood, while our carers will make such a difference to your daily life and support you to live out your full potential.

With 850,000 people living with dementia in the UK, it is incredibly important that the right information and support is easily accessible for anyone that needs it. And as one of the leading dementia care specialists in the UK, we are here to provide that guidance to you and your loved ones throughout each step of your journey with dementia.

Your bespoke care package will be fully flexible to your changing needs and thanks to your personalised support plan, you’ll always remain at the centre of your care journey, every single day.

Other areas we cover

Harrogate
Selby
Tadcaster
Malton
Knaresborough

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FAQs

Home care can be an excellent option for people who wish to stay in their own home while receiving extra help with daily living. This may be due to age-related changes, illness, disability or following a hospital stay. Many people prefer home care as it allows them to remain in familiar surroundings rather than moving into residential care.

We believe that home is often where people feel most comfortable and confident. Home care in York provides personalised support that respects individual routines, preferences and independence. With one-to-one care delivered at home, individuals can continue enjoying their lifestyle and connections within the local community. The York team are dedicated to delivering compassionate care that enhances quality of life.

Home care costs in York vary depending on the level and frequency of support needed. Care packages are flexible and can include anything from occasional visits to full-time live-in care. Pricing reflects the amount of care provided, ensuring a personalised approach.

A free care assessment allows the team to understand your needs and explain costs clearly. Helping Hands are committed to openness and transparency, making it easier for you and your family to plan ahead. The York team are always happy to discuss options and answer questions about pricing.

Yes, one of the main advantages of home care is its adaptability. If your needs change, your care plan can be reviewed and adjusted. This might include altering visit times, increasing support or focusing on different aspects of care.

The York team carry out regular reviews and remain in close contact to ensure your care continues to meet your needs. This flexible approach ensures your support evolves alongside you.

If care is required urgently, Helping Hands aim to begin support within 72 hours of the first phone call. The process starts with a free care assessment conducted in your home by a local care manager in York.

This visit provides an opportunity to discuss your needs, preferences and expectations. Once the assessment is complete, a start date will be agreed based on availability.

Starting home care is straightforward. Contact the customer support team to arrange your free care assessment. During the visit, your care manager will work with you to create a personalised care plan.

If you choose to proceed, we’ll carefully match you with carers who are suited to your needs. Care then begins in your home, providing reassurance, practical support and companionship.

Yes. All carers are directly employed, trained and vetted. They are insured and bonded as standard, offering peace of mind to customers and families. The team are committed to safety, trust and high standards of care.

If your usual carer is unavailable, a replacement will always be arranged. The team aim to maintain consistent visit times wherever possible to ensure continuity of care.

Branch information

Address

6 Odsal House, Front Street, York, YO24 3BL

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in York